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Accessibility Statement

Accessibility statement for Totnes Town Council

This website is run by Totnes Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

·         zoom in up to 300% without the text spilling off the screen

·         navigate most of the website using just a keyboard

·         navigate most of the website using speech recognition software

·         listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

·         most older PDF documents are not fully accessible to screen reader software

·        any instances of live video streams may not have captions

·         there’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email reception@totnestowncouncil.gov.uk
  • call 01803 862147
  • use our contact form

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can click the Report This link at the bottom of every page on the site.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Totnes Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by January 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Live & recorded video

Live & recorded video streams that do not have captions will fail WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Issues with PDFs and other documents

We are aware that most of our documents are not accessible. Documents generally do not comply with accessibility requirements, so we are actively working on plans to avoid adding PDFs and documents wherever possible.

Due to the historic volume of documents, we are continuing to work through all the documents that remain on the website.

Where there is no alternative available, any PDF that’s included will be made as accessible as possible.

How we tested this website

This website was last tested on 1st May 2021. The test was carried out by Zonkey Solutions Ltd.

We tested representative templates using ChromeVox screen reader and ace and WAVE a11y tools.

Preparation of this accessibility statement

This statement was prepared on 19th January 2021. It was last updated on the date shown below.

Published
Tue 27th October 2020
Last Updated
Sat 1st May 2021